DART On Call Services – Granger/Grimes/Polk City On Call Service

Grimes On Call

Service operates between Ankeny, Grimes and West Des Moines (Valley West Mall). The shuttle will take you from a location close to your home or workplace to the nearest transit stop or other destinations within the service area.

Service Hours

The shuttle operates during the following times:
Wednesdays -- 8:30 a.m. to 3 p.m.

Trip Request

Call DART customer service at 515-283-8136 to make your reservation at a minimum of one day in advance or up to seven days in advance. Service is available n a first-come, first-serve basis. Please be ready to provide DART with the following information
  • Name
  • Phone number
  • Date of travel
  • Departure location
  • Destination location
  • Desired arrival time
If you leave a message requesting an On Call trip, a DART On Call representative will return your call as soon as possible. Service is available on a first-come, first-served basis. 

Service Flexibility

DART's On Call representatives will make every effort to accommodate your trip needs. During periods of high demand, your trip request may be more easily accommodated if you are willing to travel at a slightly different time or by a less-direct route to your destination.

Pick-Up Times

A DART On Call representative will review your request and schedule a pick-up time for your trip, although vehicle arrival time may vary by up to 30 minutes. Upon arrival, the driver will only wait five minutes for you to board.

Cancellations

To cancel or change your trip reservation, call 515-283-8136 during DART service hours and at least 60 minutes prior to the scheduled pick-up, or a no-show will be recorded. More than four no-shows in a calendar month may result in a suspension of your On Call service.

 

 

 

 

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