DART Social Media Policy

Des Moines Area Regional Transit Authority (DART) Social Media Policy

This policy outlines the expectations for respectful social media usage and interaction. DART’s mission is Enriching Lives, Connecting Communities, Expanding Opportunities. DART social media is intended to share information, news and updates about DART services to the general public. Our social media accounts, including, without limitation, Facebook, Twitter, LinkedIn, Nextdoor and Instagram, are regularly monitored from 8 a.m. to 5 p.m. on weekdays.  If using DART’s social media platforms outside of these hours, on the weekend, or on a holiday, do not anticipate optimal information or responsiveness.

DART’s social media is not intended to be comprehensive (e.g., not every detour or service update will be posted). For the most up-to-date information, visit DART’s website at www.ridedart.com or contact Customer Service at (515) 283-8100 or dart@ridedart.com.  For information on specific routes, sign up for rider alert emails at www.ridedart.com/email.

We appreciate our riders and supporters and ask that all who engage with DART on social media are respectful in their words and actions. DART reserves the right to remove any comment or reply to a post containing the following:

  • Defamatory, degrading, discriminatory, obscene, offensive, profane or vulgar language,
  • Name calling and/or personal attacks,
  • Hate speech,
  • Spam comments or solicitations, or
  • Other comments or replies that DART deems inappropriate.

Posts that violate this policy may be removed without notice. Users that repeatedly engage in behavior that conflicts with this policy may be blocked from DART social media platforms.

All DART posts, photos, videos and other media content are the property of DART, unless specified otherwise. Please contact DART to repost or use any content.

To reach our Customer Service team directly, please call 515-283-8100 or email dart@ridedart.com.

Please note: This policy is subject to change without prior notice. DART reserves the right to add to or modify this policy at any time.

Policy in effect as of 1/9/2020. 

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