To make your reservation call DART On Call at 515-283-8136 up to seven days in advance. Please be ready to provide DART with the following information:
- Phone number
- Date of travel
- Departure location
- Destination location
- Desired arrival time
If you leave a message requesting an On Call trip, a DART On Call representative will return your call as soon as possible. Service is available on a first-come, first-served basis.
DART’s On Call representatives will make every effort to accommodate your trip needs. During periods of high demand, your trip request may be more easily accommodated if you are willing to travel at a slightly different time or by a less-direct route to your destination.
A DART On Call representative will review your request and schedule a pick-up time for your trip, although vehicle arrival time may vary by up to 15 minutes. Upon arrival, the driver will only wait five minutes for you to board.
To cancel or change your flex trip reservation, call 515-283-8136 during DART service hours and at least 30 minutes prior to the scheduled pick-up, or a no-show will be recorded. More than four no-shows in a calendar month may result in a suspension of your On Call service.