Because of this, riders will not be able to reach DART Customer Service or Administrative offices via phone until these systems are restored.
The outage is also impacting our real-time data. Because of this, data displaying through the MyDART App and Trip Planner, Google Maps, Text and phone schedule information will display schedule data.
How to reach Customer Service
Riders who need to contact DART Customer Service are asked to please email email@example.com until the phone system is restored. You can also call 515-802-7813 to be connected to Customer Service.
Due to a large volume of calls to that single phone line, there may be a delay in getting through to a representative. Because of this, we recommend contacting DART via email to receive the fastest response. We apologize for this inconvenience.
Local and state leaders created the Des Moines Area Regional Transit Authority, or DART, out of the Des Moines Metropolitan Transit Authority, or MTA, in 2006. The move has enabled the agency to begin evolving into a more regional transit system.
DART is the largest public transit agency in Iowa, serving 14 member governments, including Alleman, Altoona, Ankeny, Bondurant, Clive, Des Moines, Granger, Grimes, Johnston, Pleasant Hill, Polk County, Urbandale, West Des Moines and Windsor Heights.
DART operates with the support of local property taxes and fare revenue. A 14-member board of commissioners represents residents.
To download a PDF copy of the Transit Impact Report, click here.
DART is operated with the support of local property taxes and fare revenue. The Fiscal Year 2018 (July 1, 2017, through June 30, 2018) budget reflects the transformations that will take place in the transit system and agency.
To download the complete FY2018 DART Budget Book, click here.
To download the complete FY2018 DART Capital Improvement Plan, click here.
DART received $7.88 million in federal stimulus money as part of the American Recovery and Reinvestment Act.
Such money is typically reserved for capital purchases, such as buses or buildings, in keeping with federal law. Operating expenses are usually covered by local revenues such as property taxes and bus fares.
However, Congress allowed for 10 percent of the ARRA money – nearly $800,000, in DART’s case – to be used for operations. That substantially softened this recession’s blow to DART’s operating budget, which has suffered from flat tax revenues and declining fare collections.
DART spent more than a third of its ARRA money on seven new Orion buses, which rolled onto DART’s property in March 2010 and hit the roads quickly thereafter. The buses, along with 13 additional buses purchased with separate federal funding, went a long way toward updating DART’s fleet, replacing 16-year-old buses that break down more frequently and were more than twice as expensive to maintain.
The stimulus money also helped DART equip its fleet with GPS technology, such that staff and riders will have access to real-time information about the buses’ locations. This will help DART planners make the routes more efficient, and riders will need look no further than their smartphones to see when the next bus will be by their stop.
Stimulus funding also helped with the construction of a bus storage facility, the replacement of concrete at DART's operations headquarters, and the purchase of bike racks, bus maintenance hoists, bus signage and bus shelters.
Information found on this website can be provided in an alternative format upon request. Please contact Customer Service at 515-283-8100 to speak to a representative or email firstname.lastname@example.org. DART will do its best to provide the requested alternative format within a reasonable timeframe.