Riding the Bus

Planning Your Trip

DART offers riders several options for planning their public transit trips:
 
DART Customer Service
DART Customer Service representatives are available in person at DART Central Station, 620 Cherry St., Des Moines, or by phone at 515-283-8100 to help you plan your trip. 
 
Customer Service Window
Monday - Friday: 6:30 a.m. to 7 p.m.
Saturday - Sunday: 8 a.m. to 4 p.m.
 
Customer Service Phone 
Monday - Friday: 6 a.m. to 7 p.m.
Saturday - Sunday: 8 a.m. to 4 p.m.
 
System Route Map and Bus Schedules
DART’s system route map provides an overview of available services. Locate your starting point and destination to find the route(s) that best meet your needs. Once you have identified the route(s) that fit your needs, determine when to make your trip using route-specific bus schedules. For more detailed information about reading schedule brochures, visit our Reading Schedules page.
 
Online Trip Planners
DART’s bus schedule information is available by several online tools, including MyDART Trip Planner, Google Maps or Bing Maps. All of these tools utilize the same data, allowing riders to enter their travel plans and view itineraries for taking the trip by DART. 
 

 

Going to Your Bus Stop

Arrive at your bus stop three to five minutes early and wait where the operator can see you. All DART bus stops are marked with orange and purple signs with identifying information:
  • Route numbers are featured in white type on the upper, orange and purple sign.
  • Stop ID numbers are featured in purple type on the lower, all-orange sign.
Some stops have shelters or benches.
 

Getting on Your Bus and Depositing Your Fare

As the bus approaches, check the sign above the front windshield to verify route number and destination. Stand near the curb and wait until the bus comes to a complete stop before boarding. Have your fare ready before boarding and upon boarding deposit cash/token in fare box, swipe pass or show your transfer ticket/special ID to the operator and request a transfer, if you will be using more than one bus to reach your destination. Move back and take your seat promptly.

Acceptable DART fare payment options include:

  • Exact change 
  • Token
  • Pass
  • Transfer 
  • Special ID
     

Getting Off at Your Stop

Stay alert and remember to signal the operator about half a block before your stop by:
  • Pulling the cord that runs above the window or 
  • Pushing the button strip on the side of the window
Gather your belongings and if possible, exit through rear door. Please wait until bus pulls away before crossing the street and do not cross in front of the bus.
 

Tips

Follow these helpful suggestions to make bus riding easier, safer and more pleasant for you and other DART passengers:
  • Be at the bus stop five minutes early to make sure you don't miss your bus.
  • When you are waiting at the bus stop, make sure the driver can see you. Don't stand behind trees, parked vehicles or other obstructions.
  • Have your fare ready – exact change only. 
  • Upon boarding, show your pass to the driver or deposit your fare in the fare box. One slot is for coins and tokens, the other for bills.
  • In the winter, please scrape snow or slush from your shoes before boarding.
  • Whenever possible, remain seated during the ride. If you must stand, hold on to the handrails. Please move to the back if the bus is crowded.
  • Please remember that it is against the law to smoke or eat on the bus.
  • Please don't distract the driver or other riders. Earphones are required if you're listening to any audio device. 
  • Please take your papers, magazines or other materials with you when you leave the bus.
 
Trip Planner
Next DART Bus
Bus Stop Finder