The American’s with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity and access for persons with disabilities.
DART is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of disability.
It is DART’s objective to:
- Ensure that the level and quality of transportation service is provided without regard to disability;
- Promote the full and fair participation of all affected populations in transportation decision making;
- Prevent the denial, reduction or delay in benefits related to programs and activities that benefit those with a disability; and
- Ensure meaningful access to programs and activities by persons with disabilities.
The general manager, management and all employees share the responsibility for carrying out DART’s commitment to the provisions of the American’s with Disabilities Act of 1990. The DART customer service staff is responsible for the day-to-day operation of the program and receives and investigates ADA complaints that come through the complaint procedures process.
Any person who believes that he or she has been subjected to discrimination under the ADA on the basis of their disability may file an ADA complaint with DART within 180 days from the date of the alleged discrimination.
For additional information on DART's nondiscrimination obligations, please contact DART Customer Service at 515-293-8100.
Filing a Complaint with DART
What happens to my complaint when received by DART?
Once a complaint is received, it will be reviewed by DART’s Customer Experience Manager. In instances where additional information is needed, they will contact the complainant by phone or in writing. Failure of the complainant to provide the requested information by a defined date may result in the administrative closure of the complaint or a delay in complaint resolution.
- Identify and review all relevant documents, practices and procedures;
- Identify and interview persons with knowledge of the ADA violation, e.g., the person making the complaint, witnesses or anyone identified by the complainant, anyone who may have been subject to similar activity or anyone with relevant information.