About DART On Demand
All trips must take place within the designated zone. Trips can be booked in real-time (on-demand) or scheduled in advance and may be shared with other riders. DART On Demand uses smart technology to optimize your ride while picking up or dropping off other riders.
DART On Demand uses a smartphone application and smaller sized buses to provide service when you want and where you want. Riders can also book through an online web portal or by calling DART customer service at 515-283-8100.
The service operates Monday - Friday from 7:30 a.m. - 4 p.m. The last available time to book a trip is 3:45 p.m. Rides are $1.75. Riders who qualify for half fare and children ages 6-10 can ride for $0.75.
Book a DART On Demand ride through the web portal or download the app.
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Where Can DART On Demand Jordan Creek Take You?
DART On Demand Jordan Creek is a point-to-point service that operates within a travel zone in West Des Moines. This service acts as a first/last mile connection to other DART services, entertainment destinations, shopping areas, businesses and more! All DART On Demand trips must start and end within the designated zone.
A full map of the zone and its key locations can be found below, and its boundaries are as follows:
- North: EP True Parkway
- East: S 68th Street
- South: Mills Civic Parkway
- West: Jordan Creek Parkway
- Additional locations include: DMACC West Campus and MidAmerican Energy Company RecPlex
You can also book a trip to any bus stop within the zone to connect to DART’s Fixed Route service. Riders can connect to Local Routes 52 and 72 and also Express Route 96.
Booking Your Ride
DART On Demand rides can be booked when you need them or scheduled in advance. There are three ways to book your trip, in the DART On Demand App, through a web portal or by calling Customer Service.
DART On Demand App
- First time users: Download the DART On Demand app from the App Store or Google Play store and follow the simple signup steps to create an account.
- Log into your account.
- Enter your pickup and drop-off locations.
- Choose the ride option that works best for you.
- Track your ride in real-time while you wait.
Web Portal
- First time users: Follow the simple signup steps to create an account.
- Click here to open the web portal or click the “Book a Ride” button above.
- Log into your account.
- Enter your pickup and drop-off locations.
- Choose the ride option that works best for you.
- If you entered a valid cell phone, you will be sent a link to track your ride in real-time.
Calling Customer Service
- First time users: You will need to provide your name, email address and phone number to create an account.
- Call 515-283-8100 to book your trip.
- Request a DART On Demand trip and give the customer service representative your name.
- Let the customer service representative know your pickup and drop-off locations and what time you would like to book a ride.
- If your account is tied to a valid cell phone, you will be sent a link to track your ride in real-time.
Paying for Your Ride
There are several ways to conveniently pay for your ride:
- Pay when you book a ride in the DART On Demand app! To do this you will need to add a credit card to your app account. The driver will know you have paid in the app when you board.
- Pay with cash when you board. If using cash, please bring the exact fare as bus operators cannot give change.
- Pay using the MyDART app. Mobile DART On Demand passes are available in the MyDART app. Keep in mind DART On Demand rides cannot be booked in the MyDART app.
- Swipe your weekly or monthly DART pass or pay using tokens. One token per ride (tokens are valued at $1.75, no change will be given).
DART On Demand Resources
Find a list of frequently asked questions here.
Download the DART On Demand Jordan Creek brochure.
DART On Demand Partner
