Provide feedback on major DART service changes

Posted on December, 15 2022

DART is proposing changes to its services impacting northern Des Moines and West Des Moines, anticipated to go into effect during summer 2023. Ahead of these changes, DART is collecting survey responses and conducting public meetings in January to gather public input.

You may watch the video of our Jan. 17 Virtual Public Meeting or read about each change below:

 

West Des Moines Service Changes

Public outreach was previously conducted in spring 2022 and the proposed changes were significantly revised based on customer concerns. As a result, Local Route 72 is no longer proposed to be eliminated.

A new DART On Demand transit zone near Jordan Creek in West Des Moines is proposed to provide point to point trips within the designated zone near the mall including stops by the MidAmerican Energy Company RecPlex, DMACC West Campus and Costco. Riders would be able to utilize this service at a cost of $1.75 per ride. Click on the map below to expand.

Map of proposed Jordan Creek DART On Demand Zone including Local Routes 52 and 72

DART On Demand trips can be booked in real-time (on-demand) or scheduled in advance using the DART On Demand mobile app, web app or by phone calling DART Customer Service. DART On Demand operates using smaller transit buses, with riders sharing trips with others who are traveling within the zone. All buses are equipped to provide service to riders using mobility devices and also include bike racks. Additionally, to find information about the DART On Demand service including expected wait times, accepted forms of payment and more, click here.

Proposed route changes to Local Route 72 would discontinue a portion of the route north of Jordan Creek Town Center traveling along 60th Street and University Avenue to the Valley West Mall area. These proposed changes would decrease the frequency of the route to every 70 minutes (which is 10 minutes slower than the current schedule). Route 52 would be realigned to cover most of the portion of Route 72 that will be discontinued, as noted below.

View the draft schedule for Local Route 72.

Proposed route changes to Local Route 52 would result in travel on University Avenue, 60th Street, Vista Drive and Jordan Creek Parkway, between Valley West Mall and Jordan Creek Town Center; this would replace travel along the interstate to cover segments previously served by Route 72.

See Local Route 52's draft schedule.

New Service in Northern Des Moines

A new DART On Demand transit zone near River Bend in north Des Moines is proposed to provide point to point trips in the designated zone within the 50314 zip code. The proposed zone includes stops at destinations in or near the River Bend, Mondamin Presidential and Cheatom Park neighborhoods, including Broadlawns Medical Center, the John R. Grubb YMCA, Oakridge Neighborhood, C Fresh Market and the Forest Avenue Library. DART is proposing riders would have access to utilize this service at a cost of $1.75 per ride. Click on the map below to expand.

Proposed map of River Bend DART On Demand zone

To find additional information about the DART On Demand service including how to book trips, expected wait times, accepted forms of payment and more, click here.

How to Give Input to These Service Changes 

Complete a Survey 

Riders can fill out the survey online here.

Alternatively, paper surveys can be picked up/dropped off at the DART Customer Service window at DART Central Station (620 Cherry St.) or can be requested by calling DART Customer Service at 515-283-8100, option 0.

Attend a Meeting

Attend DART's upcoming public event in order to share feedback:

  • What: Public Meeting
  • When: RESCHEDULED Thursday, Jan. 26 at 5:30 p.m.,
  • Where: West Des Moines Library, Millie Knee Classroom – 2nd Floor (4000 Mills Civic Pkwy, West Des Moines)

Your Input is Greatly Appreciated

The team at DART would like to kindly thank its riders for sharing feedback throughout 2022 which led to the proposed changes outlined here. The additional input to be gathered through the survey and public meetings will be used to finalize changes which DART hopes to implement in summer 2023.

Thank You to Our Sponsors

The proposed new service in Northern Des Moines, DART On Demand River Bend, is made possible by the support of several local partners including Principal® Financial Group Foundation, Mid-Iowa Health Foundation and Community Foundation of Greater Des Moines.

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