Rider Guidelines

Follow these helpful suggestions to make bus riding easier, safer and more pleasant for you and other passengers:

  • Be at the bus stop five minutes early to make sure you don't miss your bus.
  • When you are waiting at the bus stop, make sure the driver can see you. Don't stand behind trees, parked vehicles or other obstructions.
  • Have your fare ready – exact change only. To determine your fare, click here, ask at any Pass Outlet, or call 515-283-8100.
  • Upon boarding, show your pass to the driver or deposit your fare in the fare box. One slot is for coins and tokens, the other for bills.
  • Some riders may pay reduced fares on regular bus routes if proper ID is shown. For more information on reduced rates for senior citizens, persons with disabilities, Medicare card holders and veterans with a service-connected disability.
  • Whenever possible, remain seated during the ride. If you must stand, hold on to the handrails. Please move to the back if the bus is crowded.
  • Please remember that it is against the law to smoke or eat on the bus.
  • Please take your papers, magazines or other materials with you when you leave the bus.
  • In the winter, please scrape snow or slush from your shoes before boarding.
  • Please don't distract the driver or other riders. Earphones are required if you're listening to a radio or cassette player.