Paratransit

Paratransit Image

DART Paratransit provides demand-response transportation service to senior citizens and people with disabilities. Some services are provided free of charge under contract to a number of agencies, including Polk County Social Service, State of Iowa Human Services, and Link Associates. Other services require passengers to pay a fare and are subsidized by DART member cities Ankeny, Altoona, Clive, Des Moines, Pleasant Hill, Urbandale, West Des Moines and Windsor Heights.

 

DART Paratransit Eligibility

Transportation is provided for low income disabled citizens 18 and older, who are unable to use the city bus for necessary trips. Individuals will be considered for trips to medical appointments, grocery store, and once a month miscellaneous trip. Income eligible dialysis patients who have no transportation may also apply.

To check on eligibility and/or apply call Polk County (515) 286-3484 or DART Paratransit at (515) 283-8136.

If approved, the customer rides DART Paratransit at no charge. The funding agency may restrict the rider to certain types of transportation, such as medical appointments, work or grocery shopping. Polk County Adult Services does not fund employment or school transportation.

 

DART Bus Plus Eligibility

Disabled persons who are not approved for agency-funded transportation or whose trips are restricted may qualify for Paratransit's "Bus Plus" services. The Bus Plus program is designed to provide transportation for people who have a disability that prevents them from using fixed-route bus service. Bus Plus passengers may travel for any reason and must pay a fare. To start the eligibility process, a person must fill out a "DART Bus Service Eligibility Form.” This form must be submitted to DART's Paratransit Department, which will review the application and mail back the results within 21 days.

Bus Plus service fulfills Des Moines DART's Americans with Disabilities Act obligations.

Reservations

Both Bus Plus and agency-funded riders must make reservations by calling Paratransit one working day before the trip is to be taken.

For additional information, please call Paratransit at (515) 283-8136.

Bus Plus Rider's Guide

Bus Plus Rider's Guide (PDF)

Bus Plus Service Map

DART's RideShare program also has available upon request a van that includes a wheelchair lift and is fully accessible. Please see Carpool/Vanpool section for details about joining a vanpool. Accessible Vanpool Opportunities