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Service Hours
West Des Moines On Call service is available Monday thru
Sunday. No holiday service is provided.
The operating hours are as follows:
Monday through Friday - 6:30 am to 7:00 pm
Saturday - 8:30 am to 6:00 pm
Sunday - 8:30 am to 6:00 pm
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A Ride for Everyone
All DART On Call vehicles are wheelchair accessible.
Adults must accompany children under 6.
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Reservations
Phone DART On Call at 283-8100. Please give
the DART representative your:
- Name
- Phone Number
- Date of Travel
- Departure location
- Destination
- Time you wish to arrive
If you leave a message requesting an On Call trip, a DART
On Call representative will call and confirm your trip.
Same-day trips can be made, on a space-available basis, by
calling at least 30 minutes in advance. Trips may be
scheduled up to 7 days in advance.
Service is based on availability and assigned on a
first-come, first-served basis. The driver will schedule a
pick-up time. However, the actual vehicle arrival time may
vary by 15 minutes. Be ready! Upon arrival, the driver will
wait 5 minutes for the passenger to board the vehicle.
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Flexibility
On Call representatives will make every effort to accommodate
your needs. When demand is high, representatives may
ask if there is flexibility in your schedule. Your request
may be more easily accommodated if you are willing to travel
at a different time, or ride a less-direct route to your destination.
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Cancellations/No Shows
To cancel or change your trip reservation, please call 283-8100
at least 30 minutes prior to the scheduled pick-up time, or a
"no-show" will be recorded. More than 4
no-shows in a calendar month may result in a suspension of
your On Call service.
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Fares
Click here for On Call Fares.
West Des Moines Human Services
If you qualify for West Des Moines Human Services, and you
are registered for DART transportation, you can ride West
Des Moines On Call and #11 Jordan Creek route FREE!
For more information, contact DART at 283-8100 or Christine
Gordon in the City of West Des
Moines Community Development Department at 222-3620.
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