DART On Demand

Effective Nov. 15, DART  has transitioned Ankeny’s On Call service to DART On Demand, a new pilot project featuring on-demand service. DART On Demand allows riders to book trips from their location to any destination. All trips must take place within the designated zone. Trips can be booked in real-time (on-demand) or scheduled in advance. Trips may be shared with other riders.  

DART On Demand uses a smartphone application and smaller sized buses to provide service when you want and where you want. Riders can also book through an online web portal or by calling DART customer service at 515-283-8100. 

The service operates Monday - Friday, from 6:00 a.m. - 6:30 p.m. Rides are $1 for a limited time. Riders who qualify for half fare and children ages 6-10 can ride for $0.50.

Book a DART On Demand Ride through the web portal or download the app.

Book a DART On Demand ride via web portal
 

Download for iOS
 

Download on Android

 

Where can DART On Demand take you?

DART On Demand is a curb-to-curb service that operates within the city of Ankeny and can take you to a DART bus stop, work, medical appointments, the grocery store and more! All DART on Demand trips must start and end within the designated zone.

The zone‘s boundaries include NE 62nd Ave. in the south, SE Four Mile Dr. in the east, 36th St. in the north, and SW Irvinedale Dr. in the west.

DART On Demand zone map

You can also book a trip to any bus stop within the zone to connect to DART’s Fixed Route service. Riders can connect to Express Route 98 and Local Route 4.

 

Booking your ride

DART On Demand rides can be booked when you need them or scheduled in advance. There are three ways to book your trip, in the DART On Demand App, through a web portal or by calling Customer Service.

DART On Demand App

  • First time users: Download the DART On Demand app from the App Store or Google Play store and follow the simple signup steps to create an account.
  • Log into your account.
  • Enter your pickup and drop-off locations.
  • Choose the ride option that works best for you.
  • Track your ride in real-time while you wait.

Web Portal

  • First time users: Follow the simple signup steps to create an account.
  • Click here to open the web portal or click the “Book a Ride” button above.
  • Log into your account.
  • Enter your pickup and drop-off locations.
  • Choose the ride option that works best for you.
  • If you entered a valid cell phone, you will be sent a link to track your ride in real-time.

Calling Customer Service

  • First time users: You will need to provide your name, email address and phone number to create an account.
  • Call 515-283-8100 to book your trip.
  • Request a DART On Demand trip and give the customer service representative your name.
  • Let the customer service representative know your pickup and drop-off locations and what time you would like to book a ride.
  • If your account it tied to a valid cell phone, you will be sent a link to track your ride in real-time.

 

Paying for your ride

There are several ways to conveniently pay for your ride:

  1. Pay when you book a ride in the DART On Demand app! To do this you will need to add a credit card to your app account. The driver will know you have paid in the app when you board.
  2. Pay with cash when you board. If using cash, please bring the exact fare as bus operators cannot give change.
  3. Pay using the MyDART app. Mobile DART On Demand passes are available in the MyDART app. Keep in mind DART On Demand rides cannot be booked in the MyDART app.
  4. Swipe your weekly or monthly DART pass or pay using tokens. One token per ride (tokens are valued at $1.75, no change will be given).

 

DART On Demand Resources

Find a list of frequently asked questions here.

Download the DART On Demand schedule brochure here.

 

DART On Demand Partner

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