About DART

For Bus Schedule and Route Information: 515-283-8100

General Office Phone
515-283-8111
See links to the left for direct phone numbers for specific services.

Fax: 515-283-8135

E-mail: dart@ridedart.com
E-mail will be answered within 48 hours on weekdays.
If you have a question that requires a faster response,
call our Schedule Information operator at 283-8100.

Mailing Address
Des Moines Area Regional Transit Authority
1100 DART Way
Des Moines, IA 50309-4530

Lost & Found
DART maintains a Lost-and-Found service for the convenience of its passengers. If you lose an item on the bus, please call us at 515-283-8111 or visit the DART office, Monday through Friday, 8:00 a.m. to 5:00 p.m. All items are kept for 30 days. DART is not responsible for items left on buses, in shelters or on any DART property.

Transit Advertising
Bus and Shelters
515-283-8111
Answering Monday  - Friday 8 am to 5 pm

Employment
Job Opportunities
515-283-8111
Answering Monday  - Friday 8 am to 5 pm

Title VI Policy

Policy Statement
The Des Moines Area Regional Transit Authority (DART) is committed to ensuring that no person is excluded fromparticipation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by
Title VI of the Civil Rights Act of 1964, as amended.

Toward this end, it is DART’s objective to:
-Ensure that the level and quality of transportation service is provided without regard to race, color or national origin;
-Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low‐income populations;
-Promote the full and fair participation of all affected populations in transportation decision making;
-Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low‐income populations; and
-Ensure meaningful access to programs and activities by persons with limited English proficiency (LEP).

The General Manager, management, and all employees share the responsibility for carrying out DART’s commitment to Title VI. The DART Customer Service Staff is responsible for the day‐to‐day operation of the program and receives and investigates Title VI complaints that come through the complaint procedures process.

For additional information on DART's nondiscrimination obligations,
please contact:
DART
Customer Service Manager
1100 DART Way
Des Moines, IA 50309

TITLE VI COMPLAINT PROCESS
DES MOINES AREA REGIONAL TRANSIT AUTHORITY (DART)
The Des Moines Area Regional Transit Authority (DART) is committed to a policy of non‐discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. DART recognizes its responsibilities to the communities in which it operates and to the society it serves. It is DART’s policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin be excluded from participation in, be denied the benefits of, or be subjected to
discrimination under its program of transit service delivery and related benefits. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a
Title VI complaint with DART within 180 days from the date of the alleged discrimination.

Filing a Complaint with DART

Complaints may be filed with DART in writing and be addressed to:

DART
Customer Service Manager
1100 DART Way
Des Moines, Iowa 50390

Complaints may also be sent via e‐mail to: dart@ridedart.com

Download a copy of the Title VI Complaint Form in the following languages:
English and Spanish

A copy of the Title VI Complaint Form may also be obtained by calling 515‐283‐8111.

DART will provide appropriate assistance to complainants who are limited in their ability to communicate in English.

What Happens to My Title VI Complaint to DART?
Once a complaint is received, it will be reviewed by DART’s Customer Service Manager. In instances where additional information is needed, they will contact the complainant by phone or in writing. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint or a delay in complaint resolution.

Based upon receipt of all the information required, DART will investigate a Title VI complaint within 30 days of receipt. DART will use its best efforts to respond to a Title VI complaint within 60 calendar days of its receipt of such complaint. Receipt of additional relevant information and/or simultaneous filing of complaint with DART and an external entity may expand the timing of the complaint resolution.

The Customer Service Manager will review and investigate every complaint promptly. Reasonable measures will be undertaken to preserve any information that is confidential. At a minimum the Customer Service Manager will:
-Identify and review all relevant documents, practices and procedures;
-Identify and interview persons with knowledge of the Title VI violation, i.e., the
person making the complaint; witnesses or anyone identified by the Complainant; anyone who may have been subject to similar activity, or anyone with relevant information.

Upon completion of the investigation, the Customer Service will complete a final report for the DART Chief Development Officer. If a Title VI violation is found to exist, remedial steps as appropriate and necessary will be taken immediately. The Complainant will also receive a final report together with any remedial steps. The
investigation process and final report should take no longer than twenty (20) business days. If no violation is found and the complainant wishes to appeal the decision, he or she may appeal directly to the General Manager, DART,
1100 DART Way, Des Moines, Iowa, 50309.

The Customer Service Manager shall maintain a log of Title VI complaints received from this process which log shall include the date the complaint was filed; a summary of the allegations; the status of the complaint; and actions
taken by the DART in response to the complaint. Should DART receive a Title VI complaint in the form of a formal charge or lawsuit, the complaint will be forwarded to the DART’s Attorney.

Complaints may also be filed with the following two organizations no later than 180 days after the date of the alleged discrimination:

Iowa Civil Rights Commission
400 East 14th Street
Des Moines, IA 50319‐1004
515‐281‐4121
800‐457‐4416
How To File: http://www.iowa.gov/government/crc/file_complaint/index.html
Complaint Form: http://www.iowa.gov/government/crc/docs/revised_COMPLAINT_FORM_2007.htm

Federal Transit Administration’s Office of Civil Rights
Attention: Title VI Program Coordinator
400 7th Street SW Room 9100
Washington, DC 20590
816‐329‐3770
http://www.fta.dot.gov/civilrights/title6/civil_rights_5104.html
For more information see “Filing a Title VI Complaint with the FTA.”

Click here for DART's Equal Employment and Service Equity Policy.